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FAQ

Pricing:
All prices are displayed as NET USD.  Please contact us at at nbicustomerservice@hotmail.com   for bulk orders.
Bulk orders are considered when more of 500 copies of any one title is ordered.
 


Where is FOB?
Nationwide Book Industries LLC.
336 Weir Street
Taunton, MA 02780

 

What are remainder books?
Remainders are publishers' overstocks and book store returns.  When the publisher receives returns or identify an ovestock position on certain titles, the publishers "remainder" the returns and overstock and sold to wholesalers like ourselves.  These books are typically sold at greatly reduced prices.


Are the books remaindered marked?
Yes, all books on this site should be assumed remaindered marked.  Although not all publishers mark their returns or overstocks it should be assumed that the product is marked.  We do not mark the books ourselves, publishers do to ensure that these books do not get returned as new stock again.

 

Can you break up my order and drop ship it to different customers or multiple addresses?
No, each ship to address must have its own order.

 

What if I have received damaged or defective books in my order?
We will refund the portion of the order for the damaged or defective books.  Notice of damages or defective merchandise must be communicated within 7 days of receipt of order.  Please contact at nbicustomerservice@hotmail.com   and note "DAMAGES" in the subject line. Please include your order #, Company name, Name, and the specifics of the damage.  I.E. title, quantity damaged, nature of damage.  

 

What are my payment options?
We accept credit cards processed through PayPal.com  
If you have an excisting account with Nationwide Book Industries, LLC. - you are pre-approved to use the “Contact me for Payment” option when checking out.

If you wish to open a wholesale account with Nationwide Book Industries, LLC; please send request to at nbicustomerservice@hotmail.com   We will be in contact with you with 48 hours.

 

What are my shipping options?
We ship our products around the world, using a variety of shipping options and delivery methods.  The total time it will take to receive an item is determined by adding the processing time, transit time.  Please note: shipping internationally is subject to additional transit delays due to any number of reasons.

Dependent upon the size of the order, LTL shipments (mostly for PO submitted orders of more than 300 books at a time) will be used.  Actuall shipping charges will be assessed to the order.  
Wholesale account may elect to provide us with their UPS / FedEx collect account or third party bill to.

 

How to Calculate when an Item will be delivered
Shipping Availability time + Delivery Method ship time = Total delivery time.  On average shipping availability times are between 24-72 hours but can take up to 14 working days in the event a title is backordered or during peak season.

 

Canceling or modifying an order:
Please contact us at nbicustomerservice@hotmail.com   Please note that orders are typically processed the same day.  Larger wholesale orders may take up to 10 days to process.  To cancel your pending order, please send us an email to at nbicustomerservice@hotmail.com   with the subject line "CANCEL ORDER" or "MODIFY ORDER", please include your order number and contact information.

Orders must be canceled within 24 hours as most orders are processed the same day or the next day but can take up to 14 working days.  If your order has already been processed, we can not complete the cancelation.  In such event, when the product is delivered please contact us to make the necessary arrangments.  Please note, all freight or postage charges will not be refunded, this includes to and from.
 


Returns:
All books are sold non-returnable and non-refundable.  In the event that the book was received damaged and or received an incorrect item, we will resolve and credit accordingly.  Please contact us at nbicustomerservice@hotmail.com

 

Special Situations:
Weather, natural disasters, and other events beyond our control may affect, shipping and delivery times.  If conditions are serious and expected to last longer than a brief perod of time, special instructions may be added to Checkout pages.
Is my order confirmed when I place the books in my shopping cart or when I submit it?
No, sending an electronic order or placing books in the shopping cart does not mean that your ordered product has been confirmed.  All orders are subject to final approval.  Although the site uses real time inventory tracker and as all products are available in limited quantities, it is not uncommon for certain quantities or titles to be no longer available upon submitting an order.


Special terms and conditions:
By using this site and placing an order, you agree and understand that all books are to be assumed to have a remainder mark and or agree and understand that all books sold through the site are not be re-sold and 'win' the buy box on Amazon as new.


Visit our About Us page to learn more!